Shipping Information

Please allow 48 hours to process your order. After processing, if the item is in stock, a majority of orders are shipped within 2-3 days. Orders received on the weekend will begin to be processed on Monday. Shipping of your order will vary contingent upon existing inventory. Most patemm inc orders are shipped USPS Priority Mail, which can take 2-3 business days. For FEDEX deliveries, we do require a signature upon delivery of your package. Our patemm® pads are proudly handmade in the state of Massachusetts, depending on inventory and shipping, may take up to 2 weeks to ship. For special delivery needs and expedited shipping, please email customerservice@patemm.com.

As of January 6, 2014, we now ship to Canada and to Europe! We use USPS Priority Mail International for international shipments.

gift orders
We charge a fee for gift wrapping — $6.00 for patemm® pads, and $4.00 for accessories. If you are ordering patemm® pads as gifts, please note that pads will be wrapped in 10% recycled chocolate brown tissue paper and orange raffia. Your gift includes background information about patemm® pads, folding instructions, and your gift message* on the gift receipt. If you do not provide a gift message, a gift receipt will still be included. Please note that gift receipts have the following information: name of purchaser and recipient, name of item(s) purchased with NO prices, and our return and exchange policy. *Want to include a gift message but missed it during check-out? Simply write the gift message in the 'Comments' section or just email us at: customerservice@patemm.com with your order number and gift message and we will include it!